Contact our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. You can reach us for deposit and withdrawal queries, verification help, or any site-related problem. We offer prompt responses via live chat and email, plus clear guidance for payments, bonuses and live casino access. Tell us what you need and our agents will respond with practical, step-by-step assistance to get you back playing quickly and handle live betting queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email for payments, verification, account issues) |
| General enquiries | [email protected] (corporate and billing questions; reply within 24 hours) |
| Affiliate enquiries | [email protected] (partnerships and commissions; dedicated team) |
| Phone | +1 415 829 3076 (phone support and SMS) |
| Working hours | 24/7 |
Contact by email
For detailed requests, account issues, or cases that require documents or explanations, email is the preferred contact method. Please include a clear subject line, your account ID, and up-to-date contact details so we can respond quickly. Attach any relevant files and allow time for verification. Complete information helps avoid delays and speeds up resolution.
Submit your enquiry
Response Time
Our support team aims to respond quickly - most inquiries are answered within one business day. Simple questions sent via live chat or email are usually handled faster, while more complex issues that require verification or investigation may take longer depending on their nature. We’ll keep you updated on progress and next steps until your issue is resolved.
Feedback
We welcome your feedback, suggestions, and ideas to improve the site. Please tell us what you like, what could be clearer, or features you’d like to see added. Every submission is reviewed carefully by our team and helps shape updates to the interface, promotions, and support. Your input directly improves the service and helps us make the experience better for all players.