Privacy & Data Protection

This Privacy Policy explains how Jet4Bet collects, uses, stores and protects personal information when you register, play or interact with our online casino and sportsbook services. We take your privacy seriously and describe below what data we collect, why we need it, how it is used, and the choices you have about your information.

Types of data we collect

We collect information needed to provide account access, process payments and operate our services. Data falls into three main groups: personal data, technical data and transactional data.

Personal data

This includes your name, date of birth, email address, telephone number, postal address and identity documents submitted for verification. We also collect account credentials such as username and encrypted password.

Technical data

Technical data covers device information, IP address, browser type, operating system, unique device identifiers, connection details and cookies or similar tracking technologies used to deliver and improve the site and to help secure accounts.

Transactional data

Transactional records include deposits, withdrawals, game and bet history, bonus activity, payment method details (where required to process transactions) and correspondence with our support team. We may also record responsible gambling preferences and self-exclusion requests.

How we use your information

We use personal and technical data to create and manage your account, verify identity, process payments, perform KYC and fraud checks, offer customer support and provide the services you request. Transactional data is used for accounting, reporting, payment reconciliation and to enforce terms and conditions. We also use aggregated or anonymized data for analytics and service improvement.

Data protection practices

We protect data using industry-standard security measures such as encryption in transit and at rest, access controls and monitoring. Access to personal data is restricted to staff and contractors who need it to perform their duties. We require service providers who process data on our behalf to maintain appropriate security standards.

Cookies and tracking technologies

We use cookies, local storage and similar technologies for essential site functions, session management, analytics and to remember your preferences. Some tracking is provided by third parties for analytics and marketing. You can manage cookie settings through your browser or via the cookie controls available on the site. Disabling certain cookies may affect site functionality.

User rights

You have the right to access the personal information we hold about you and to request correction or deletion where applicable. You may also object to or request restriction of certain processing, and request that we export data you provided in a structured format where feasible. Some data may need to be retained to meet legal or contractual obligations.

Access, correction and deletion

To access, update or request deletion of your data, sign in to your account and use the account settings where available or contact us at [email protected]. We will respond to verifiable requests and may ask for additional information to confirm your identity before acting on requests.

Information sharing and third parties

We share personal data with trusted service providers necessary to operate the service, such as payment processors, identity verification and fraud prevention providers, hosting and analytics partners, and legal advisors when required. We require these partners to protect your data and to use it only for the purposes we authorize.

Privacy policy updates

We may update this policy to reflect changes in our practices. Material changes will be posted on the site and, where appropriate, notified to users. Continued use of our services after changes are posted constitutes acceptance of the updated policy.